Your suggestions and feedback are very important. Use the form on this page to tell us of your ideas for enhancing our products, or improving our customer service, or anything else that comes to mind. As our products are based on open-architecture, we shall be pleased to customise certain aspects to your exacting standards. We should be in a position to revert with our proposal for affecting those changes upon hearing from you.

Telephone Support Line : 09 - 845 6640 open 8:30am to 5:00pm*

*Available to all customers on regular support contract

To report a software problem, please use our Bug Report Form instead.

Suggestions Form



Suggestions / Change Request:


If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

  1. What  software are you using?

  2. What operating system are you using?

  3. Please enter a brief one-line description of the problem:

  4. If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps:

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

  6. Please provide us with the following information in case we need to contact you:


We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

There are no known problems with the current running versions of TopGear. We shall, however, keep this section updated based on complaints that we receive and will also post workarounds for those problems.

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